Frequently Asked Questions

No, we do not provide crisis support. Please contact your local crisis service or call 911 to access crisis support.

We will meet with caregivers, professionals and members of the circle of care. We do not meet with the individual impacted by FASD.

Once we agree to work together, we will send you a link to the scheduled appointment. We ask that you find a quiet and private location so our discussions remain private.

We understand that things come up or may not always go as planned. We ask that you provide 24 hours’ notice to cancel or reschedule your appointment. Cancellations less than 24 hours will be billed at the full session rate.

We provide services to caregivers and to professionals. Please see the Our Services page for detailed information about our fees.

We accept an e-transfer at the end of your session.

No, we are unable to bill directly to insurance. However, as we are Registered Social Workers, you may be eligible for coverage through your personal insurance. You will be provided with a receipt with our credentials listed that can be submitted to your insurance.

Your privacy is important to us. Information we learn about you in the course of our work together will be kept confidential with some limits. As a requirement of the Ontario College of Social Workers and Social Service Workers, we are required to keep notes. These will be stored digitally as per the requirements of PHIPA. If we become aware that there are child protection concerns in the course of our work together we are required by law to contact your local Children’s Aid Society.

Yes. Vangi and Rachel work together as a team and provide peer supervision to one another so they will share information in order to provide you with the benefit of their shared experience.

We will not share information with other people about the work we are doing together without your explicit written consent unless we are legally obligated to do so.